Gilwood Lodge achieves green across the board

Gilwood Lodge is proud to announce that it has been awarded green ‘Good’ ratings across the board from the Care Quality Commission (CQC).

The 47-bed home in Blackpool received a Good overall rating and five Good ratings for providing a Safe, Effective, Caring, Responsive and Well-led service for residents following a CQC inspection in July 2017.

“This is a fantastic achievement by Gill Starkey and all the team at Gilwood Lodge, who have worked incredibly hard to attain a Good rating,” says Managing Director, Phil Whitaker.

“Gilwood has implemented new procedures and initiatives that have enhanced standards of care for residents.”

“I couldn’t be happier or prouder of my team and couldn’t have asked any more from them,” says Gilwood manager, Gill Starkey. “They have all pulled together and worked very hard over the past few months to improve the care in the home, as well as improving the documentation and giving up precious time off to make sure their training is up to date.

“We are not becoming complacent and the team’s desire is to strive for an outstanding next.”

The CQC report says: “Staffing levels were sufficient to meet the needs of people who lived at the home. People received the support they required when needed.

“Staff had received training to enable them to support people who challenged the service.

“Care plans were consistent, accurate and complete to assist staff in how to support individuals.”

The announcement marks a great achievement for dedicated staff at Gilwood Lodge, who have turned the rating from Requires improvement (following a CQC inspection in February 2017) to Good in just five months.

“We identified early that the care plans needed to become organised and easy to read, and have worked with the local clinical commissioning group (CCG) to develop a care plan they could work with and contained up-to-date, relevant and person-centred information,” says Gill.

“We have continued to recruit suitable care staff and worked closely with the team at a local agency to ensure we receive consistently good staff so resident care is never compromised.”

Phil adds: “To turn a Requires improvement into a Good overall rating and Good ratings in every area in such a short space of time illustrates a real commitment to providing the best-possible care for residents.

“The high-quality facilities we now have at Gilwood Lodge and the new Good rating are also testament to the strength of the Qualia Model.”

Gilwood Lodge – which provides high standards of dementia, end-of-life and palliative care – was transformed by Qualia Care with a £1million-plus refurbishment in 2016. This created modern and attractive bedrooms and communal areas, a new multi-sensory ‘pamper’ bathroom and dementia-friendly features throughout.

As the independent regulator of health and social care in England, the CQC inspects care homes across the country and publishes its findings in the form of a ‘traffic light’ system, ranging from red for Inadequate through to amber for Requires improvement, green for Good and a green star for Outstanding.

To see the full report visit:

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